How to configure call center report Emails - Log into the Voiceware Phone system portal as a scope of Call Center Supervisor and navigate to Call Center screen.
- Select the Reports sub-menu Email Reports
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- There are four types: Call Queue, Agent, Dialed Number and a Summary that includes the top data from each. Emailed Reports can be sent in varying frequencies.
- Depending on time period selected, the supervisor will have to enter applicable time and date settings.
- Once completed in basic options, select Next.
 - In advanced options, customize the contents of the reports for the varying statistics.
- Up to 4 extra email addresses can be added to receive reports.
- For raw data including all available statistics Attach CSV to Email.
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- When configuration is complete select Save, and the reports will be scheduled.
- Sample of received email report
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