Call Center Report Emails

Call Center Report Emails

How to configure call center report Emails 

  1. Log into the Voiceware Phone system portal as a scope of Call Center Supervisor and navigate to Call Center screen.
  2. Select the Reports sub-menu Email Reports


  1. There are four types: Call Queue, Agent, Dialed Number and a Summary that includes the top data from each. Emailed Reports can be sent in varying frequencies.
    • Depending on time period selected, the supervisor will have to enter applicable time and date settings.
  2. Once completed in basic options, select Next.

                    

 

  1. In advanced options, customize the contents of the reports for the varying statistics.
    • Up to 4 extra email addresses can be added to receive reports.
    • For raw data including all available statistics Attach CSV to Email.
                   

  1. When configuration is complete select Save, and the reports will be scheduled.
  1. Sample of received email report

                    

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