🧾 Overview

As part of the evolving SMS ecosystem in the United States, mobile carriers have enforced 10DLC (10-Digit Long Code) regulations to enhance transparency, reduce spam, and ensure a better messaging experience for users. Voiceware is fully aligned with these changes and is actively implementing systems, policies, and practices to help customers stay compliant, protected, and operational in this new messaging environment.

🚨 What is 10DLC?

10DLC (10-Digit Long Code) is a sanctioned channel by U.S. carriers for A2P (Application-to-Person) messaging over local numbers. Businesses using 10DLC must now register their brand and campaigns with The Campaign Registry (TCR) to prevent message filtering, throttling, or fines.

✅ How Voiceware is Supporting Compliance

1. Automated Brand and Campaign Registration

Voiceware has partnered with The Campaign Registry (TCR) to automate and streamline the registration process for:

• Brand registration (your business info)

• Campaign registration (message use cases and content types)

Customers can easily submit this data through the Voiceware portal and track registration statuses in real-time.

2. Prebuilt Messaging Use-Case Templates

To simplify compliance, Voiceware provides approved campaign templates for common use cases:

• Appointment reminders

• Order confirmations

• 2FA and OTP codes

• Promotions and loyalty alerts

This helps avoid costly delays due to disallowed campaign descriptions.

3. Traffic Vetting and Rating

Voiceware ensures your campaigns are vetted and assigned appropriate message throughput levels based on:

• Brand trust score

• Campaign type

• Message volume

This guarantees optimized delivery speeds with minimal carrier filtering.

4. Content Compliance Filters

We’ve integrated smart filters that alert you when submitted message content contains:

• Prohibited keywords

• Non-compliant URLs

• Non-registered use-case violations

This ensures that messages sent are less likely to be blocked or penalized by carriers.

5. Detailed Compliance Reporting

Voiceware offers customers a compliance dashboard that includes:

• Brand & campaign status

• Message deliverability metrics

• Warnings or carrier rejections

• Throughput capacity based on TCR score

🧠 Customer Responsibilities

While Voiceware facilitates the technical and operational side of 10DLC compliance, customers are responsible for:

• Accurately registering their business and campaign details

• Using approved message templates for each campaign type

• Ensuring recipients have opted in to receive messages

📞 Need Help?

Our support team is ready to help you:

• Register your brand/campaigns

• Resolve campaign rejections

• Optimize message delivery under 10DLC

• Migrate from shared short codes if needed

Contact our offices at (305) 503-7782 or open a ticket by sending an email to support@voicewareusa.com 

🔐 TL;DR – Key Takeaways

• 10DLC is now required for all U.S. business texting over local numbers

• Voiceware handles brand and campaign registration directly via The Campaign Registry

• Customers must use approved messaging practices to avoid message blocks or fees

• Ongoing compliance support is available