Overview
Listed below are the default feature codes available to all Users. Most codes begin with a star key followed by 2-3 digits.
Please note that certain extension numbers should NOT be used as they may conflict with default features.
To use any of the features below a User should dial the code and hit the send key on their IP phone.
| Feature | Code | Description |
|---|---|---|
| Account Code per Call - Unvalidated | 099 | Dial 099 + any 7, 10, or 11-digit number. For example: 0993055551212. The system will prompt you for an "account number". You may enter any random number like a client or order ID. This number will show on the Call history page for this call. |
| Anonymous Call Rejection - Activate | *77 | Dial *77 to active anonymous call rejection for a specific user. |
| Anonymous Call Rejection - Disable | *87 | Dial *87 to disable anonymous call rejection for a specific user. |
| Auto Attendant Record Greeting | *60 | Dial *60 + the aa code. |
| Block Caller ID per Call | *67 | Dial *67 + the destination number. For example: *673055551212 |
| Call Center Agent Login | *11 | Make Agent ONLINE for all assigned queues. |
| Call Center Agent Logout | *12 | Make Agent OFFLINE for all assigned queues. |
| Call Forward Always - Activate | *72 | Dial *72 + the destination number. For example *723055551212 This will activate and set a forward always destination. The destination must be a device or external number. Forwards to a feature like an Auto Attendant must be done in the portal. |
| Call Forward Always - Disable | *73 | Dial *73 to disable call forward always. |
| Call Forward Busy - Activate | *90 | Dial *90 + the destination number. For example *903055551212. This will activate and set a forward when busy destination. The destination must be a device or external number. Forwards to a feature like an Auto Attendant must be done in the portal. Note: A extension is only considered busy when all its personal call paths are in use. |
| Call Forward Busy - Disable | *91 | Dial *91 to disable call forward busy. |
| Call Forward No Answer - Activate | *92 | Dial *92 + the destination number. For example *923055551212. This will active and set forward no answer destination. The destination must be a device or external number. Forwards to a feature like an Auto Attendant must be done in the portal. |
| Call Forward No Answer - Disable | *93 | Dial *93 to disable call forward no answer. |
| Call Forward Offline (Failover) - Activate | *94 | Dial *94 + the destination number. For example *943055551212. This feature will check if your device is online. If your device is offline all calls will failover to this destination. Only calls routed to the User are controlled by this feature. Calls routed directly to a device from a queue for example are not managed by this feature. |
| Call Forward Offline (Failover) - Disable | *95 | Dial *95 to disable call forward when offline. |
| Call Forward On Active Call - Activate | *74 | Dial *74 + the destination number. For example *743055551212. This will activate a set of forwards on active destinations. Any calls that arrive to the User while on a call will be forwarded. |
| Call Forward On Active Call - Disable | *75 | Dial *75 to disable call forward on active. |
| Call Park - Dynamic Mid Call | *** | Dial *** during a call to park it in the first available lot. |
| Call Park Retrieve | *55 | Dial *55 + parking lot to retrieve a parked call. |
| Call Pickup - Any Extension | *35 | Dial *35 + ringing extension you want to pick up. For example *35101 to pickup a call for User 101. |
| Call Pickup - Department | *36 | Dial *36 to pick up any call that is ringing on any User you are in the same department. If more than one call is ringing it may be random. |
| Call Pickup - Domain | *37 | Dial *37 to pick up any call that is ringing on any User in the same PBX (domain). If more than one call is ringing it may be somewhat random. |
| Call Pickup - Site | *38 | Dial *38 to pick up any call ringing at the same geo-location. If more than one call is ringing it may be somewhat random. |
| Call Pickup - Site & Department | *39 | Dial *39 to pick up any call ringing at the same geo-location and form the same department. If more than one call is ringing it may be somewhat random. |
| Do Not Disturb - Activate | *78 | Dial *78 to enable server side do not disturb for a specific user. |
| Do Not Disturb - Disable | *79 | Dial *79 to disable server side do not disturb for a specific user. |
| Hot Desking - Logout | *22 | Hotdesking Logout. |
| Intercom - Push to Talk | *50 | Dial *50 + the extension number. This will make the dialed extension auto answer. Must be supported by and configured on the dialed device. |
| Last Call Return | *69 | Dial *69 to hear the number of the last caller. |
| Move Your Call | *34 | Dial *34 from any IDLE device to pull a call from another device owned by the same User. Useful for pulling calls to the mobile app from an active phone. |
| Time Frame Toggle - Day Mode | *329 | Dial *329 to toggle the Day time-frame on inbound routing users. |
| Voicemail - Check Another Extension | *97 | Dial *97 . The system will prompt you for the extension number and password. |
| Voicemail - Check Own Extension | *98 | Dial *97. The system will prompt you for the password. |