Call & Contact Center
Nava Go Integrator error when authorizing connection to Zoho CRM
Voiceware offers a solution named Nava Go Integrator to its clients. This app, as the name suggests, makes the integration between our systems and Zoho CRM possible. Sometimes, users will encounter an issue where they cannot authorize the connection ...
How to Listen Only, Join Call or Whisper on a call as a Call Center Supervisor
One of the features that Voiceware's Platform offers is a Call Center Supervisor Profile's ability to Listen, Whisper, or Join a real-time call. Below we'd like to describe the steps needed to perform such action. 1- Log in to our portal using your ...
How to log in or log out of current inbound Call Queue
Voiceware systems allow users to Log in or Log Out from their current Call Queue depending on their needs at the moment. This feature permits the Call Center Agent to choose whether he/she is available to take an incoming call or not. This procedure ...
Call Center Report Emails
How to configure call center report Emails Log into the Voiceware Phone system portal as a scope of Call Center Supervisor and navigate to Call Center screen. Select the Reports sub-menu Email Reports There are four types: Call Queue, Agent, Dialed ...
Call Center Features
Voiceware offers a set of Call Center Features within its Phone System Platfom. Below are the specific features related to our Call Center Supervisors and Call Center Agents reporting and tools. Queue Routing Standard IVR with unlimited levels and ...