Popular Articles
SIP ALG Issues with VoIP and why it should be disabled
SIP ALG should be disabled for Voiceware VoIP system. Please note that on many routers and firewalls SIP ALG is by default enabled. To find out if SIP ALG is disabled, please download the attached file for Windows. 1. Make sure the Windows machine is ...
Voiceware SNAPMobile App Instructions
Voiceware offers a mobile phone app to all of its users. This gives you the ability to work remotely, out of a physical location, while still having your office phone number in your phone app when dialing out to prospects, clients or patients. ...
Call Center Report Emails
How to configure call center report Emails Log into the Voiceware Phone system portal as a scope of Call Center Supervisor and navigate to Call Center screen. Select the Reports sub-menu Email Reports There are four types: Call Queue, Agent, Dialed ...
How to access our new eFax platform
Voiceware has adopted a new Fax Platform Provider named eFax Corporate. This provider is well know for its stable, secure and reliable platform with multiple failover options. This switch will avoid future disruption to our client's fax services. ...
Disable SIP ALG on Fortinet-Fortigate Firewalls
By default, a new Fortinet Firewall has SIP ALG enabled, a protocol to help with the voice-over-IP systems. Most of the time, this protocol causes issues with many SIP service providers, so it is recommended to disable it. The process to do so is ...