How to log in or log out of current inbound Call Queue

How to log in or log out of current inbound Call Queue

Voiceware systems allow users to Log in or Log Out from their current Call Queue depending on their needs at the moment. 

This feature permits the Call Center Agent to choose whether he/she is available to take an incoming call or not. 

This procedure does not affect internal calling between extensions.

To set your status as Available on the current assigned Call Queue the code is *11.

To set your status as Unavailable on the current assigned Call Queue the code is *12.

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