Recent Articles
How to install Exchange Online PowerShell on your computer
Microsoft offers Exchange Online PowerShell as software that can be installed to configure everything related to Microsoft Exchange services, like migrations, moving or copying mailboxes, etc. Below find the direct link to the instructions related to ...
Nava Go Integrator error when authorizing connection to Zoho CRM
Voiceware offers a solution named Nava Go Integrator to its clients. This app, as the name suggests, makes the integration between our systems and Zoho CRM possible. Sometimes, users will encounter an issue where they cannot authorize the connection ...
Disable Do Not Disturb and Call Forwarding on Yealink phone using configuration overrides
On several occasions you will encounter customers complaining that calls do not land on their desk phones and are being forwarded to an external number, for example, a mobile phone. Most of the time this is a human error where the user forwards his ...
Yealink Wireless Base W70B and Handset W56H Multiple Handsets Simultaneously Ring
When you configure a Yealink Wireless Phone, for example, W70B with multiple handsets, there could be an issue where only one of the handsets ring when receiving a call and all the handsets have the same line assigned. To solve this you have to ...
How to Bypass Proofpoint "Relay Access Denied" on external forwards
If you are using Proofpoint as your email security service, you may encounter that the platform doesn't allow Auto-Forwarding received emails from external senders - to your organization - to an external recipient. For example: if you have a support ...
Popular Articles
SIP ALG Issues with VoIP and why it should be disabled
SIP ALG should be disabled for Voiceware VoIP system. Please note that on many routers and firewalls SIP ALG is by default enabled. To find out if SIP ALG is disabled, please download the attached file for Windows. 1. Make sure the Windows machine is ...
Voiceware SNAPMobile App Instructions
Voiceware offers a mobile phone app to all of its users. This gives you the ability to work remotely, out of a physical location, while still having your office phone number in your phone app when dialing out to prospects, clients or patients. ...
Call Center Report Emails
How to configure call center report Emails Log into the Voiceware Phone system portal as a scope of Call Center Supervisor and navigate to Call Center screen. Select the Reports sub-menu Email Reports There are four types: Call Queue, Agent, Dialed ...
How to access our new eFax platform
Voiceware has adopted a new Fax Platform Provider named eFax Corporate. This provider is well know for its stable, secure and reliable platform with multiple failover options. This switch will avoid future disruption to our client's fax services. ...
Disable SIP ALG on Fortinet-Fortigate Firewalls
By default, a new Fortinet Firewall has SIP ALG enabled, a protocol to help with the voice-over-IP systems. Most of the time, this protocol causes issues with many SIP service providers, so it is recommended to disable it. The process to do so is ...