Phone Services
Disable Do Not Disturb and Call Forwarding on Yealink phone using configuration overrides
On several occasions you will encounter customers complaining that calls do not land on their desk phones and are being forwarded to an external number, for example, a mobile phone. Most of the time this is a human error where the user forwards his ...
Yealink Wireless Base W70B and Handset W56H Multiple Handsets Simultaneously Ring
When you configure a Yealink Wireless Phone, for example, W70B with multiple handsets, there could be an issue where only one of the handsets ring when receiving a call and all the handsets have the same line assigned. To solve this you have to ...
Disable SIP ALG - Ubiquiti EdgeRouter
Disabling SIP ALG for Ubiquiti EdgeRouter User Interface Log in to EdgeMax User Interface The router default is set to 192.168.1.1 The default username and password: ubnt (Your IT admin likely updated the login credentials and default gateway IP ...
SNAPMobile App Features
Voiceware offers a mobile solution called SNAPMobile to all of its customers. This application allows the end users to have the same virtual office extension as their physical phone. Below, you can find the current features available in our APP: ...
Supported Phones Models on Voiceware Platform
Below are the current supported devices that can be used with Voiceware Platform. Newer models will be added when they become available. Brand and Models: 1. Cisco Cisco 6841 * Cisco 6851 * Cisco 7811 * Cisco 7821 * Cisco 7841 * Cisco 7861 * Cisco ...
Star Codes for Voiceware Phone System
Overview Listed below are the default feature codes available to all Users. Most codes begin with a star key followed by 2-3 digits. Please note that certain extension numbers should NOT be used as they may conflict with default features. To use any ...
Troubleshooting Outbound Calls Marked as Spam
Understanding Spam Call Marking Due to the rise of unwanted calls in recent years, many services have been created to create databases of known or suspected spam callers. Each service utilizes its own methodology for what numbers they add to the ...
SIP ALG Issues with VoIP and why it should be disabled
SIP ALG should be disabled for Voiceware VoIP system. Please note that on many routers and firewalls SIP ALG is by default enabled. To find out if SIP ALG is disabled, please download the attached file for Windows. 1. Make sure the Windows machine is ...
Yealink T33G Models Phone User Manual
Below is attached a document that contains a Yealink T33G model User's Guide for your convenience. If any other information is needed you can contact us by sending us a ticket to support@voicewareusa.com or calling us at our office 305-503-7782 ...
Yealink T54U-T54S-T54W Models Phone User Manual
Below is attached a document that contains a Yealink T54U-T54S-T54W models User's Guide for your convenience. If any other information is needed you can contact us at our office 305-503-7782 Option 2
Yealink T48U-T48S-T48G Models Phone User Manual
Below is attached a document that contains a Yealink T48U-T48G-T48U models User's Guide for your convenience. If any other information is needed you can contact us at our office 305-503-7782 Option 2
Yealink T46S-T46G-T46U Models Phone User Manual
Below is attached a document that contains a Yealink T46U-T46G-T46S models User's Guide for your convenience. If any other information is needed you can contact us at our office 305-503-7782 Option 2
How to use SNAP.GO Webphone using Voiceware Portal
Voiceware offers a webphone phone app to all of its users. This gives you the ability to work remotely, out of a physical location, while still having your office phone number in your webphone app when dialing out to prospects, clients or patients. ...
Voiceware SNAPMobile App Instructions
Voiceware offers a mobile phone app to all of its users. This gives you the ability to work remotely, out of a physical location, while still having your office phone number in your phone app when dialing out to prospects, clients or patients. ...
How to set up and configure user's voicemail
To be able to configure or set up the voicemail on your desk phone, please use the following steps: 1. Press the Envelope Key located on the phone's dashboard or dial 5001# on your phone. 2. Enter your assigned PIN number and # key. (Default PIN is ...
How to contact or submit a ticket to our Voiceware support team
For users to be able to submit or open a new ticket or request with Voiceware support team, they should send an email to the following address: Voiceware Support Email: support@voicewareusa.com Voiceware Support Phone: 305-503-7782 Option 2
How to access Voiceware Phone System
To access Voiceware Phone System the users should go to the following link: Voiceware Phone System Link - https://voiceware.simplelogin.net