General
How to Bypass Proofpoint "Relay Access Denied" on external forwards
If you are using Proofpoint as your email security service, you may encounter that the platform doesn't allow Auto-Forwarding received emails from external senders - to your organization - to an external recipient. For example: if you have a support ...
How to regain access to an Azure subscription when Owner or any other role was deleted by accident
Microsoft Azure offers a way to regain access to an Azure subscription in case you delete or someone deletes the Owner or any other associated role previously assigned to it. Elevate access to manage all Azure subscriptions and management groups Step ...
How to configure Microsoft Entra Pass-Through Authentication Services
Microsoft offers the ability to enable Microsoft Entra Pass-Through Authentication for a Hybrid Environment Deployment. The feature allows the user to have a seamless and faster log in experience to their Microsoft Office 365 account and services and ...
Disable SIP ALG - Ubiquiti EdgeRouter
1. Log in to EdgeMax User Interface 1. The router default is set to 192.168.1.1 2. The default username and password: ubnt (Your IT admin likely updated the login credentials and default gateway IP address) 2. Select System -> Conntrack -> Modules -> ...
How to add an AI voicemail greeting
Voiceware offers the ability to record a voicemail greeting using an AI assistant voice. To do so, please follow the steps described in the images. ***Note: you have to be logged in to your account*** Step 1: Step 2: Step 3:
How to make a payment on your voiceware account
Here are the steps to make a payment using your stored credit or debit card on file. Step 1: Log in to our Voice/Billing portal using your credentials. (If needed contact Support at 305-503-7782 or by sending an email to support@voicewareusa.com to ...
How to update credit card information in our billing portal
Voiceware offers the ability to update your existing credit or debit card directly from our billing portal. This method is more secure than traditional Credit Card Authorization forms that are still widely employed by other vendors. We are trying to ...
How to add a distinctive ringtone to Inbound and Internal calls
Our platform offers the ability to add different ringtones depending on the direction of the call. Inbound calls can have a different ringtone than internal ones. Here are the configuration steps to successfully make the change to the account. Go to ...
How to disable SIP ALG on SonicWALL Firewalls.
Consistent NAT Click on VoIP Click on Settings Set Enable consistent NAT to enabled Every other checkbox on this page should be unchecked as well. Click Accept Advanced Firewall Settings Click on Firewall Settings Click on Advanced Set Enable Stealth ...
Disable SIP ALG on Fortinet-Fortigate Firewalls
By default, a new Fortinet Firewall has SIP ALG enabled, a protocol to help with the voice-over-IP systems. Most of the time, this protocol causes issues with many SIP service providers, so it is recommended to disable it. The process to do so is ...
Phone not registering after standard troubleshooting steps
SIP phones communicate with our Registration Server (NDP) server using the UDP (User Datagram Protocol ) protocol. I have found that, in 2 different locations of one of our clients, the phones won't register with this standard type of protocol ...
Outdoor intercom issues
There is a problem when the calls goes from Intercom to Call Queue to Phones. They will most likely have one way audio. The way to resolve this is to add the extension they want to ring when the doorbell button is pressed to a Ring Group to ...
How to reset Polycom VoIP Phones to factory default
The Steps Below Describe how to perform a hard reset on a Polycom Phone Using the default password Press the Home button. Go to Settings > Advanced. Enter the default admin password. The default admin password is 456. Go to Administration Settings > ...
How to use the TFTP Recovery Mode on Yealink Devices
Overview: Also known as a Recovery Mode Update, the TFTP process can be used to save what can be seen as an otherwise dead phone. This process is most useful in the scenario that a phone either gets stuck in a boot loop, or stays on a Welcome ...
How to remove a password from locked Yealink phone using Zero Touch DSS - BLF key
Below we describe how to reset a phone password using Zero Touch DSS Key on any yealink phone. *** There are two possibilites to change the password from a locked phone or to register that phone with our server directly. *** Process #1: 1- Create a ...
Reset a Yealink IP Phone to factory default settings
Method 1: Via web interface. Login in the web UI of the phone Go to Settings → Upgrade page, select Reset to Factory Settings Press OK to continue, press Cancel to quit. Method 2: Via phone menu. Press Menu Softkey. Go to Settings → Advanced UI, ...
How to Factory Reset Yealink W52P DECT Phones
Objective Reset Yealink DECT Base Station to Factory Defaults using the GUI or through the physical base Applies To Yealink W52P & W52H Yealink W60P & W56H Procedureactory reset Yealink W52P (GUI) 1. Log in to the base. For a provisioned base use: ...
How to Pair a Yealink W52P Handset with Base Station
Objective Pairing a Yealink W52P handset with the base station. Applies To Yealink W52P DECT Handset Procedure When the handset LCD screen prompts “Press base paging 2s then press Reg.,” long press the Wireless button on the base station until the ...
Modify On Hold Music Volume Output
Used Audacity to lower the overall volume output of the onhold music file. The steps are the following to lower the volume on Audacity: 1: Open Audacity and go to File->Open and select the file you wish to modify. 2. Go to Effects Tab and then ...